Privacy Policy

Information we collect

Depending on how you interact with us, we may collect the following types of personal information:

• Identity details such as your name and business information.
• Contact details including email address, phone number, and postal address.
• Project information you supply so we can scope, quote, or deliver work.
• Payment and invoicing details processed via our accounting tools.
• Website usage data (including IP address, device type, referral source, and pages viewed) collected through cookies or analytics tools.

How we collect personal information

We gather information directly from you when you:

• Submit enquiry, waitlist, or intake forms on our website.
• Book a call, email us, or contact us via social media.
• Engage us for a project and provide briefs, assets, or credentials.
• Subscribe to resources, newsletters, or marketing updates.

We may also collect limited technical data automatically through cookies, pixels, or analytics providers when you browse our site. You can disable cookies in your browser settings, but some features may not function correctly.

Why we collect and how we use information

We only collect personal information that is reasonably necessary for our business functions, including to:

• Respond to your enquiries and provide quotes or proposals.
• Deliver web, design, automation, and advisory services.
• Administer billing, contracts, and account management.
• Improve our website, offerings, and customer experience.
• Send service updates or marketing communications (you can opt out at any time).
• Comply with legal, taxation, or regulatory requirements.

Lawful grounds for handling data

Hinterland Web handles personal information in line with APP 3 and APP 6. Depending on the context, our lawful grounds include:

• Your consent (for example, to join a mailing list or share testimonials).
• Fulfilling a contract or taking steps at your request prior to entering into one.
• Our legitimate business interests in running and improving a web design and digital services studio.
• Compliance with Australian laws and regulatory obligations.

Disclosure to third parties and overseas recipients

We may share personal information with trusted service providers who help us operate, such as hosting platforms, analytics providers, payment gateways, customer relationship tools, or subcontractors engaged to deliver a project. These third parties only access the data needed to perform their services and must keep it confidential.

Some providers are located outside Australia (including the United States, European Union, and Asia-Pacific regions). When information is transferred overseas we take reasonable steps to ensure recipients comply with the APPs or comparable safeguards.

Data storage, security, and retention

Personal information is stored in password-protected cloud services with access restricted to team members who need it. We implement administrative, technical, and physical safeguards to reduce risks of loss, misuse, unauthorised access, alteration, or disclosure.

We retain personal information only for as long as it is required for the purpose for which it was collected or to meet legal obligations. After that time, we securely delete or de-identify the data.

Access, correction, and your choices

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, email us using the details below.

You may also:

• Opt out of marketing emails by using the unsubscribe link or contacting us.
• Disable cookies through your browser or device settings.
• Withdraw consent for optional data uses (noting this may impact the services we can provide).

Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first so we can investigate and respond. We aim to acknowledge complaints within five business days and resolve them promptly.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or 1300 363 992.

Contact us

For privacy questions, access or correction requests, or complaint follow-ups, contact:

Updates to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date above indicates the latest revision. We encourage you to review this page regularly.